FAQs

How much headroom does an overhead door require?

Headroom is the space between the top of the door opening and the underside of the lowest part of the ceiling above the door. Required headroom for a commercial overhead door depends on which spring configuration and what kinds of tracks are to be used in the installation. Special follow the roof tracks, high-lift, full vertical tracks or dual-tracks can be used depending on how much headroom there is. For a standard door with torsion springs and 2” tracks with a 15” radius, requires minimum 16” of headroom. Adding for instance a trolley opener, requires even more headroom. We recommend however that you contact Easy Lift Doors so that we can have a look at your door opening and determine which tracks are best suited for your overhead door project as there are a lot of factors to consider.

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What materials do overhead doors come in?

Overhead doors come in a wide range of materials including steel, composite, polycarbonate, aluminium, natural wood and glass. Most common are insulated steel overhead doors. Before you choose which materials your Easy Lift Doors are to be made of, please consider the overall style of your building and what the purpose of the overhead door is. Other factors to keep in mind are durability, energy efficiency and aesthetics. Please let us know about your needs and we will be happy to give you a free quote and discuss options.

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Can I choose where the window sections of my garage door are placed?

In residential garage doors the window section is placed in either the third section (second from the top) or the fourth (top) section depending on why you want to add windows. If you want to be able to look through the windows the third section is best. If you want privacy but still want to let daylight in, the fourth section is the best. If you want to be able to look outside but still want some privacy, you can request other window panes options such as obscure glass which still lets light in while maintaining privacy. It is also possible to place windows for example on only one side of the door in each panel, creating a vertical column of windows. This makes for a great contemporary look. For other window locations Styleview Series or Contemporary Series may be an option to pursue.

For generally larger commercial doors the placement of the window section depends on the surrounding structure and building aesthetics. Take into consideration where other windows in the building are placed and again what the purpose of the windows on the overhead door are. It is also possible to install several window sections on top of each other or make the entire door see-through. A so called full-view overhead door has glass windows in all sections. An alternative is installing an overhead door where see-through window panes are made out of lighter polycarbonate or acrylic material. Tell us about your needs and we can give you a free quote and discuss options.

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Why does my overhead door go back up when I try to close it?

There may be a number of reasons why your overhead door does that. A built-in safety feature makes the electric opener open the door back up if something is out of the normal to prevent damage or any threats to safety. There are several things you can do to troubleshoot the problem.

  • Check that the threshold of the overhead door is clear. The opener may sense if there is something blocking it even slightly.
  • Take a closer look at the photo safety eyes or photo-cells located at the bottom of the tracks. Sometimes if they get hit or misaligned and the infrared beam between them gets disrupted the opener will believe that something is blocking the door. If the small green or red (amber) light on the safety eye is not turned on, it may be a sign of the safety eyes being misaligned and the beam not getting reflected from the other unit. In this case try aligning them with each other until the lights come back on, try then to close the door normally. Often the safety eyes may be fine but the wires connecting them to the opener may be damaged, cut or short-circuited by touching another surface. You can try moving the wire around carefully with your fingers to see if the lights on the safety eyes blink or come back on when you move the wire.  It could be as simple as a cobweb or fly etc interfering with the beam, try to make sure there is no obstruction that may cause the two eyes not to see each other.
  • The regular travel distance may be hindered. This can sometimes happen if the tracks or hardware of the overhead door get hit or twisted out of place. The opener can believe there is something blocking the overhead door if it is forced to stop before it has moved the programmed travel distance.
    Travel limits may be slightly off in the openers limits switch. The limits control the exact spots where the overhead door stops when it is raised or lowered. On residential garage door openers, the limits can be adjusted by turning the limit screws with a flat-head screwdriver. The limit screws are usually located on the side of your opener. On larger commercial openers, setting their limits is a bit more complicated. On some openers the limits can be adjusted by pushing down the brake plate and turning the two white limit cogs to the desired spot on the limit shaft. You will need to open the opener cover and locate the limit shaft in order to do this. It is however highly recommended that a trained service technician does this work as contacting any of the circuitry may cause further expensive damage. There is also a safety risk of electrocution.
  • The logic board may be malfunctioning. Like any electrical devices the logic board, the central brain in the opener that controls the operation of the overhead door, can get worn out with time. It may also be affected by voltage spikes in the electrical grid or if the proper voltage does not pass through to the opener. Other signs of a faulty logic board may be that the overhead door opens or closes by itself without explanation, even though the door otherwise operates normally.

If your overhead door is still not working properly or you feel uncomfortable troubleshooting or working with your overhead door and opener yourself, please don’t hesitate to call us. Easy Lift Doors expert technicians are more than glad to help and will promptly get your overhead door working properly again.

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What is the difference between steel overhead doors and polycarbonate overhead doors?

Steel overhead doors are the most commonly used overhead door and come in a wide range of panel designs, insulation and price options. They can be insulated or non-insulated depending on purpose of usage. Thicker multi-layered doors provide greater durability, impact-resistance and thermal insulation.

Polycarbonate overhead doors are made out of a lighter see-through material. Their translucent multi-walled structure makes them strong yet lightweight and provides an excellent thermal insulation, reducing winter heating costs due to solar heat gain. They are a great choice for maximizing natural light in your building. Polycarbonate overhead doors are extremely impact and weather resistant, long lasting and retain their brand new look for a long time. Often polycarbonate doors are used for agricultural, commercial, institutional or industrial purposes but they are also suitable as residential garage doors to give a stylish contemporary look and feel to your garage for years to come.

Tell us about what kind of overhead door you are interested in and we will give you a free quote.

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I believe I don’t have enough headroom for installing an overhead door, what can I do?

Headroom is the space between the top of the door opening and the underside of the lowest part of the ceiling above the door. An overhead door installation may still be possible even though the headroom is low. Using low headroom kits and special hardware the required headroom can be reduced to 4-1/2” depending on the door type. It is strongly recommended that you contact us in the planning stage of your building, especially for large overhead doors as they require more headroom. Inquire about Easy Lift Doors low head room options and we can determine which solution is best suitable for your overhead door.

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One of my remotes got lost or stolen, can I buy a replacement?

Firstly, we recommend you to make sure that no one can use your lost remote to gain access to your personal space. If you have additional spare remotes you can easily erase the memory and reset the code, making sure that the lost remote no longer will work. In most cases we can promptly offer you a replacement for a missing or damaged remote from our inventory. However, for some electric opener models we may need to order the remote in from its manufacturer or offer an universal remote. Please contact us for pricing and availability.

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Are there replacement sections for my overhead door?

Yes, Easy Lift Doors can replace sections (panels) of your damaged overhead door whether they are at the bottom, middle or top of your door. We can replace sections for any type of agricultural, commercial, industrial or residential overhead door. When replacing only a damaged section of an old door there may be a difference in color and sheen between new and old sections. The difference can be lessened by painting the sections or waxing the undamaged sections with car wax to match the shine between the sections. If the damage is more extensive and you need to replace more than a couple of sections, it may be cheaper to get the entire door replaced. Inquire about our replacement sections and we can give you a free quote.

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Where can I get new parts for my overhead door?

Easy Lift Doors offers all the replacement parts (door sections, windows, springs, tracks, cables, hinges, etc.) and accessories for your overhead door and electric opener. Most parts are carried in stock, however some parts may have to be ordered in. For parts ordered it is usually within a week, as we use local suppliers. Please contact us for pricing.

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